Features and Benefits – IT Support

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Network Monitoring

We provide 24/7 network monitoring of devices which notifies us when a critical event has occurred. This allows us to take action many times before you, the client, is even aware and to prevent further disruption. The network monitoring capabilities of IT RemoteCare allow us to see many trends and statistics that help us to be proactive in reducing such failures in the future. More Details

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Network Management of IT Devices

We are able to provide an enormous amount of management capabilities through IT RemoteCare straight to users. We are even able to push out IT policies on-the-fly to a specific user, even if they are away from the office, since IT RemoteCare is in an always-on state while the computer is active. More Details

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IT Support via Helpdesk

Clients are granted access to our client portal. From the helpdesk portal, users are able to browse posted solutions and submit ticket requests. If you submit a ticket request, you will receive an email notification stating the details of your request. Once you gain access to the helpdesk portal, you are able to view pending requests, completed requests and the history of all your requests.

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Remote IT Support

Clients are provided access to our client portal. From the support portal, users are able to start a secure remote session with an IT RemoteCare specialist. Remote sessions are established using 256-bit SSL encryption to provide a secure session between users and our IT support technicians.

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Internet Content Filtering

Unwanted content being viewed and accessed by employees has become a big concern for most businesses. With IT RemoteCare, your internet connection can be protected against up to 50 categories of potential threats. Many of the sites in these categories can cause great harm to your network and compromise overall security within your organization.

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Remote Power Outlet Management

While restarting a server, many processes can cause a server to hang preventing it from being in a usable state at the beginning of the next work day. With IT RemoteCare, your network server will be plugged into a remote power block that gives us the ability to remotely kill the power on a hung server to allow it to recover from a failed restart.

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Dedicated Account Manager

Once you sign up for our IT RemoteCare, you will be assigned a Dedicated Account Manager. Your Dedicated Account Manager will always be available to discuss any concerns or IT support issues that may arise. You will also receive an annual technology review of your entire IT infrastructure to ensure you are knowledgeable about your network and able to adequately budget for future IT expenses.

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Additional Services

Many of our services are offered on a flat-fee basis such as server, workstation and firewall installations.