Healthcare providers looking for HIPAA-compliant applications, storage, and networking options are increasingly turning to the cloud, which has quickly become a low-cost way to develop the complex infrastructure required to support a variety of critical organizational activities.
Data Backup & Protection
A process where data is moved from the primary data center and backed up to an onsite location and/or a secure offsite server. This is done through the use of replication software on the server to replicate data to a secondary site while still protecting data stored onsite.
IT Live Help Desk Support
Live Help Desk allows clients to submit requests by phone or email. After submitting a request, you will receive an email notification stating the details of your request. All live help desk tickets are recorded to the clients account and may be retreived at any time.
Computer Support Services
Computer malfunctions can be terribly frustrating. When your hardware does break, We provide comprehensive computer and IT repair services that is designed to remedy any of your organization's technology defects. Whether it's hardware or software, servers or workstation, we'll fix it or find you a new one.
IT Maintenance (software/hardware)
In a competitive business environment, organizations that take a strategic approach to technology are best able to overcome competitive pressures, surmount technology challenges, and foster lasting success. Our IT Consulting Services were developed with these specific outcomes in mind.
ManagedCare is our suite of services that cover everything else. ManagedCare services are provided at flat fees to ensure predictable costs in your budget. These services are designed around industry-standard installation and configuration of Windows PCs, Apple Macs, Servers, Firewalls, Wireless Access Points, Network Switches and many other devices.
A comprehensive way to manage your server support, you receive routine server maintenance, server security protections, server monitoring, disaster planning, and troubleshooting and repair.
Our approach to cybersecurity is focused on proactive defense. This increases your organization’s protection and resilience against threats. Every day, your business is at risk of cyberattacks, malware infection, and ransomware. We employ a multitude of security layers and continually scan for vulnerabilities to ensure your operations and assets are safe and secure.
The internet connects your business to opportunity and growth, but it also exposes your business to risk. Protect your business, reduce cyber exposure, and master compliance with cybersecurity. From next-gen firewalls to endpoint protection, you can rest assured your mission and data are secure.
Features and Benefits
We provide 24/7 network monitoring of devices which notifies us when a critical event has occurred. This allows us to take action many times before you, the client, is even aware and to prevent further disruption. The network monitoring capabilities of IT RemoteCare allow us to see many trends and statistics that help us to be proactive in reducing such failures in the future.
Network Management of IT Devices
We are able to provide an enormous amount of management capabilities through IT RemoteCare straight to users. We are even able to push out IT policies on-the-fly to a specific user, even if they are away from the office, since IT RemoteCare is in an always-on state while the computer is active.
IT Support via Helpdesk
Clients are granted access to our client portal. From the helpdesk portal, users are able to browse posted solutions and submit ticket requests. If you submit a ticket request, you will receive an email notification stating the details of your request. Once you gain access to the helpdesk portal, you are able to view pending requests, completed requests and the history of all your requests.
Remote IT Support
Clients are provided access to our client portal. From the support portal, users are able to start a secure remote session with an IT RemoteCare specialist. Remote sessions are established using 256-bit SSL encryption to provide a secure session between users and our IT support technicians.
Internet Content Filtering
Unwanted content being viewed and accessed by employees has become a big concern for most businesses. With IT RemoteCare, your internet connection can be protected against up to 50 categories of potential threats. Many of the sites in these categories can cause great harm to your network and compromise overall security within your organization.
Remote Power Outlet Management
While restarting a server, many processes can cause a server to hang preventing it from being in a usable state at the beginning of the next work day. With IT RemoteCare, your network server will be plugged into a remote power block that gives us the ability to remotely kill the power on a hung server to allow it to recover from a failed restart.
Dedicated Account Manager
Once you sign up for our IT RemoteCare, you will be assigned a Dedicated Account Manager. Your Dedicated Account Manager will always be available to discuss any concerns or IT support issues that may arise. You will also receive an annual technology review of your entire IT infrastructure to ensure you are knowledgeable about your network and able to adequately budget for future IT expenses.
Many of our services are offered on a flat-fee basis such as server, workstation and firewall installations.