Today’s business and professional environment is more competitive than ever. It is easy to overlook the importance of a healthy and reliable technology infrastructure in your competitive strategy.
Proactive I.T. Support keeps modern businesses sharp and instantly responsive to new opportunities while their competitors continue using an outdated reactive approach. Those businesses often have to work harder and often fall behind.
Preventing customer issues from becoming issues in the first place is called proactive support. Proactive support also involves identifying ways in which a customer experience can be enhanced without the customer asking for it or even knowing what’s possible.
Proactive managed support providers (MSP’s) have emerged as the leading solution for companies determined to stay ahead of their competition by using every technology available to them.
Business Technology Support from MSP’s
A few leading MSP’s, such as Hooks Systems of Wilmington and Myrtle Beach, were early adopters of the Proactive approach to supporting and monitoring small business networks and technologies. The 20-year-old industry leader has evolved its support offerings over the last 10 years to include an affordable mix of both proactive and a few essential reactive on-site services such as routine hardware installations and rapid on-site emergency response.
Their client base includes some of the most competitive and healthy small businesses and non-profits in the U.S., all of which embrace their proactive approach to I.T. support.