Outsource Your Broken IT; Improve Employee Satisfaction

I.T. (Information Technology) represents the most broken process in American businesses, according to a new report from Nintex—leading to the rise of employee dissatisfaction, turnover and lack of productivity.

The report surveyed 1,000 professionals from firms with more than 1,000 employees, finding that 62% reported that they observe broken IT processes within their company, making it the most problematic department, the report found.

Only 24% of employees report very prompt service from in-house IT teams.— Nintex, 2018

These findings highlight the need for IT teams to work on relieving bottlenecks and improving service times. Outsourcing helpdesk service and network upgrade projects can dramatically improve this destructive situation.

Frustrated employees often turn to shadow IT, using unsanctioned devices or apps at work and increasing security risks, the report noted. Some 46% of millennial workers surveyed reported doing this as a direct response to delayed IT troubleshooting, and complicated technologies that are difficult for the line of business to manage.

One third of employees surveyed said that they are currently looking for a new job, with 86% of those naming their company’s broken processes as a main reason behind this decision.

“In many organizations, broken processes are everywhere,” Ryan Duguid, Nintex senior vice president of technology strategy, said in a press release. “But, due to IT’s countless other priorities, most companies have designated them as unsolvable issues.”

As IT evolves in the direction of more cloud adoption, more automation, and more artificial intelligence (AI), machine learning (ML) and analytics, it’s clear that the IT focus will change too. Your organization needs an IT Services Team that stays on the leading edge of technologies.

At Hooks Systems of Wilmington and Myrtle Beach fixing broken processes is one of our specialties.  Long-range technology planning incorporating emerging business technologies is another area in which we specialize.  These problems can be fixed and increased employee satisfaction and profitability is very attainable.

Sources- Nintex, Gartner, IBM