Why Do I Need a Local I.T. Support Team?

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Technology is critical for any business interested in increasing profits. Businesses rely heavily on technology to automate their core functions.

While technology can be incredibly valuable when it’s working properly, it can also cause major headaches when it isn’t. Business owners are being forced to deal with the technology aspects of their business, distracting them from running their business.

As a result, businesses are increasingly turning to local technology service providers known as “Managed Service Providers” to manage the IT function within their business.

What is an MSP? Simply put, an MSP becomes or augments a company’s IT department. There are a number of benefits of utilizing an MSP. These include:

24/7 Availability

What happens if your server crashes in the middle of the night? At Hooks Systems we have a team of highly trained professionals ready to make sure you’re covered 24 hours a day, seven days a week, 365 days a year. Business owners won’t have to worry about IT coverage in the event of holidays, sickness, or vacations. With phone access to a live technician, you have the peace of mind that an expert is just a call away.


Most small to mid-sized businesses can find it difficult to keep an in-house IT manager paid a competitive wage, educated on the latest technologies, and challenged within their role. In the world of technology, staying on the cutting edge means a constant investment in technical training.

Our MSP staff possesses a breadth of knowledge across the organization, allowing us to solve problems faster. With a wide array of experience and expertise, we are studying and testing industry best practices on a daily basis. As a result, your business benefits by having the most highly trained IT staff available.


Our MSP IT team is unique in that we become a valuable part of your overall business team. What does this mean for you as a business owner? It means that when you work with Hooks Systems as your MSP, you are not only getting IT experts, you are also getting business consultants who can align technology with your business strategy. You aren’t just working with a ‘techie’, you’re working with a dozen technology experts who also understand business. We don’t just fix your system when it breaks—we become a strategic partner providing 24/7 support and proactive monitoring.

Reduced risk

If your IT manager is the only one who has the knowledge about your company’s network, what do you do if they walk out the door? With an MSP, IT employee turnover is eliminated. At Hooks Systems, we have been providing IT services for over 20 years. Our professionals average 10 years of industry experience. You can be guaranteed you will never have to hire or train another IT resource within your company.

Cost effectiveness

Hooks Systems provides all the services of an internal IT department for a fraction of the cost. Our simple pricing model allows for our services to scale as your company grows. Additionally, we recommend technology that meets your business needs including your budget. We make sure you get the maximum “bang for your buck”making hiring us as your MSP a smart business decision.